![]() ![]() ![]() Improves response time for customersĬustomers want an immediate resolution to their problems or responses to their queries. For example, imagine you are a tour operator in the Midlands – users from over 100 countries can now easily get in touch with you. With a simple message, a customer can get in touch with a business while small businesses can broadcast to their contacts. Over two billion users now have access to your business. To set-up a WhatsApp Business profile, you simply have to follow these steps:īuild your profile by clicking on ‘More options’ then ‘Settings’ You don’t need any advanced technical know-how. Setting up a WhatsApp Business profile is easy. How to set up a WhatsApp Business profile WhatsApp is a social media application while WhatsApp Business is a business-focused tool. To put it simply, WhatsApp lets you connect with your family, friends and colleagues whereas WhatsApp Business allows you to interact with customers. What is the difference between WhatsApp and WhatsApp Business? You can use it to instantly notify your customers and reply to their queries. You can give a description of your business, its office hours and add your website or email. To begin with, it allows you to get your business verified to build credibility. Rolled out in 2018, WhatsApp Business is targeted at small and medium-sized businesses. While it’s predominantly used for personal communication, as a small or local business owner, a WhatsApp Business number can elevate your customer relationship management. ![]() ![]() Messaging platforms have become the default mode of communication over the last few years, with the most popular being WhatsApp. ![]()
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